Head Office


Nikita Lazarus
Intake Coordinator

Nikita's role is; Intake Coordinator, working alongside management of the PPN Network. Some of her responsibilities include coordinating all referrals sent to head office, training clinics, correlating with Insurance companies and other administrative duties.


April Kidd
Billing & Collections Specialist

April is the Clinic/Administrative Manager for the Novo Healthnet clinics in the Niagara Peninsula. She has been employed with Novo Healthnet since October of 1999, and has experience in both the clinical and administrative aspects of the clinic.


Azra Butt
Billing & Collections Specialist

Azra brings over 35 years of experience in the Healthcare sector. She specializes in account management and is currently managing several of the Novo clinics. Azra is a dedicated and passionate team member and she continues to grow within the Company.


Jonathan Campos
Collections Coordinator

Jonathan serves as a liaison between Novo and the customer to whom the service is rendered. His duties include collecting outstanding payments, reviewing client accounts and determining payment plans when necessary for customers.


Kiana Worden
Administration & Billing Coordinator



Melissa DiPlacido
Manager of Administration

Melissa comes from a 10-year administration background in both a clinical and corporate setting. Coordination of schedules & work locations, coverage, taking care of reporting and service reconciliation, home care referral assignment and coordination of exercise & falls prevention services in many locations form part of every day for Melissa and she is organized enough to handle it all in a professional and timely manner.


Ashley Hopper, R. Kin
Director of Eldercare

Ashley graduated from the University of Windsor with a degree in Human Kinetics (Movement Science Major) and has past experience in a multitude of clinical settings. Ashley’s previous work, directly in retirement homes and leading community-based exercise programs for elders, helped her realize her passion about helping others and making a difference in their lives. Ashley’s role as Director of Eldercare allows her to liaise with both homes and team members to help ensure smooth services and quality care, while bringing an exciting level of energy to all who interact with her.


Torey Gault, BHK
Manager of Clinical Services

Torey, with her Kinesiology background, comes with vast work experience in a variety of clinical settings. As such, review of statistics entered online in Colligo (our proprietary software), chart and service audits, generation of service reports, coordination of training & orientation and providing clinical, procedural & equipment support for our onsite team members allow for Torey to be in touch with everyone involved in the provision of service and to act as a liaison, helping to ensure quality care for all.